Privacy Policy for UK Customers

View Privacy Policy for non-UK Customers »

Effective Date: 1st January 2008

Love In Colours Limited (“we”, “our”) is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

When you register for the Love In Colours service (the "Service”), we need to know your name, postal address, e-mail address, telephone number, and financial details, [such as credit card number and expiry date]. We also need to know your username, password, personal descriptions, photographs and other information from which you can be identified and which you may disclose to us or otherwise via the Website and Service at any time.

We gather this information to enable us to process your registration and to accumulate a database of interests and preferences to assist us in the matching of users thus allowing you to participate in the Service.

Your username and information you voluntarily provide in your profile will be displayed on the Love In Colours website (the “Website”). Where other users wish to contact you, they will be able to identify you on the Website by the username you designate for your account and any other information you disclose via the Website.

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop and facilitate use of the Website and the Service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the Service we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our Service.

We may also use the information we collect to process and deal with complaints and enquiries made by or about you, as well as to enforce our terms and conditions of use, and identify and protect against fraudulent transactions and other misuses of the Website. We may share your personal information with other third parties when complying with legal requirements, preventing fraud and protecting the safety of our users.

We may share your personal information with service providers, such as credit card payment processors, performing services on our behalf.

We may also wish to provide you with information about special features of our Website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to info@loveincolours.com.

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail to info@loveincolours.com.

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to info@loveincolours.com.

We will not share your personal information with others except as indicated above, or except when we inform you in advance and give you the opportunity to opt out.

2. Our use of cookies and other information gathering technologies

Cookies are small pieces of data stored by your browser on your computer’s hard drive for record keeping purposes.

We use cookies to understand what web pages and advertisements you have viewed, what links you click, the searches you conduct on the Website, to ascertain how frequently specific pages are visited, to establish the most popular areas of the Website and generally to monitor usage of the Website. When signing in to your account on the Website, your username will be recorded in a cookie on your computer’s hard drive. [Where you have selected the automatic sign-in facility, your password will also be recorded in a cookie.] To maintain security, usernames, passwords and other account-related data stored in cookies is encrypted.

Most web browsers automatically accept cookies however you do not have to. If you wish to disable cookies, you can do so by adjusting your browser settings. Instructions on how to do this can be found under “Help” in the toolbar of most browsers. Please note that disabling cookies may affect your ability to register with or use all features of the Website.

We may allow third parties to display advertisements on the Website. These companies may use cookies and other tracking technologies to collect information about users who view or click their advertisements. The collection of this information enables the third parties to determine the effectiveness of their advertisements. We do not provide any personal information to these third parties, but they may collect information about where you saw and/or clicked on the advertisements they deliver. The collection and use of that information is subject to the third party’s privacy policy. We are not responsible for the data policies, content or security of other websites that may be accessed by you through the Website.

3. How we protect your information

We also keep your personal information confidential. The internal procedures of Love In Colours Limited cover the storage, access and disclosure of your information.
Please note that we cannot control who reads your postings or what they do with the information you provide via the Website and Service. We therefore encourage you to use caution in posting and disclosing personal information.

4. Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Updating your details

If any of the information that you have provided to Love In Colours Limited changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to info@loveincolours.com or by sending a letter to LOVE IN COLOURS LIMITED, 7/9 THE AVENUE, EASTBOURNE, EAST SUSSEX, BN21 3YA.

6. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the Website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

7. How to contact Love In Colours Limited

We welcome your views about the Website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to info@loveincolours.com, or write to LOVE IN COLOURS LIMITED, 7/9 THE AVENUE, EASTBOURNE, EAST SUSSEX, BN21 3YA.

Privacy Policy for non-UK Customers

View Privacy Policy for UK Customers »

Effective Date: 1st January 2008

Love In Colours Limited (“we”, “our”) is committed to ensuring that your privacy is protected. This privacy policy explains what information we may collect about you, how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect

When you register on the Love In Colours website (the “Website”) for the Love In Colours service (the "Service”), you will be required to provide your full name, postal address, e-mail address, telephone number, username, password, and your payment and billing information (such as your credit card number and expiry date), all of which is necessary in order for us to process your registration and establish your account with us. In addition, we may ask you to provide personal descriptions, interests and preferences, photographs and other information to set up your profile from which you can be identified.

Your profile information will enable us to accumulate a database of interests and preferences to assist us in the matching of users thus allowing you to participate in the Service.

Your username and information you voluntarily provide in your profile will be displayed on the Website. Where other users wish to contact you, they will be able to identify you on the Website by the username you designate for your account and any other information you disclose via the Website or Service.

In addition to your personal and profile information described above, we may collect non-personally identifiable information regarding your use of the Website and Service. This is any information that does not identify you personally, such as your IP address (i.e., a number that is assigned to your computer whenever you connect to the internet), the type of browser that you use (e.g., Netscape, Internet Explorer), the type of operating system that you use (e.g., Windows or Mac OS), and the domain name of your internet service provider (e.g., America Online, Earthlink). We may also collect and use aggregate information and statistics (e.g., data that describe the demographics, usage and/or characteristics of our visitors as a group) for the purposes of monitoring website usage in order to help us develop and facilitate use of the Website and the Service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

2. How we use the information we collect

By registering on the Website for the Service, you understand, acknowledge and agree that we may use and share your personal information, without further notice to or consent (either opt-in or opt-out) from you, as follows:

Processing your registration, establishing and administering your account with us, billing and collecting payment for your use of the Service, matching users based on your profile, and otherwise making uses of your information that are necessary to allow you to access and participate in the Service;
Providing your information from time to time to our customer service agencies for research and analysis purposes so that we can monitor and improve the Service; we or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our Service;
Communicating with you regarding your use of the Service, your account, and other related matters, including, but not limited to, notifying you regarding any breach or compromise, or suspected breach or compromise, of the security of your personal information, by email or postal mail, as we deem appropriate, and as required by law;
Processing and dealing with complaints, requests and enquiries made by or about you, as well as making uses of your information that are needed to enforce our terms and conditions of use, and to identify and protect against fraudulent transactions and other misuses of the Website or Service;
Sharing your personal information with law enforcement and other third parties in order to comply with legal requirements, to prevent fraud, to protect the safety of our users, and/or to protect the integrity of the Website and Service;
Sharing your personal information with service providers, such as credit card payment processors, performing services on our behalf; in each case, solely for the purposes for which the sharing was intended; we require that each such service provider use commercially reasonable efforts to maintain the confidentiality, security and integrity of your personal information;
Sharing your personal information with third party contractors who provide support or maintenance for the internal operation of the Website and Service; in each case, solely for the purposes for which the sharing was intended; we require that each such third party contractor use commercially reasonable efforts to maintain the confidentiality, security and integrity of your personal information; and
Disclosing and transferring your information in connection with a sale, merger or integration of the Website or our business with another website or business (e.g., your personal information may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owner or successor of the Website or the business).

In addition, by registering on the Website for the Service, you understand, acknowledge and agree that we may also use and share your personal information, subject to your right to opt-out, as follows:

Providing you with information about special or new features of our Website or any other services, products or offers from us which we think may be of interest to you; if you would rather not receive this information, please send an e-mail message to privacy@loveincolours.com;
Providing you with information regarding third-party products, services or offers which we think may be of interest to you; if you would rather not receive this information, please send an e-mail to privacy@loveincolours.com; and
Providing your information to carefully selected third parties whose products or services we believe may be of interest to you, so that they may contact you directly with information and offers about their products or services; If you do not wish us to disclose your information in this way, please send an e-mail to privacy@loveincolours.com.
We will not share your personal information with others except as indicated above, or except when we inform you in advance and give you the opportunity to opt out.

3. Our use of cookies and other information gathering technologies

Cookies are small pieces of data stored by your browser on your computer’s hard drive for record keeping purposes.
We use cookies to understand what web pages and advertisements you have viewed, what links you click, the searches you conduct on the Website, to ascertain how frequently specific pages are visited, to establish the most popular areas of the Website and generally to monitor usage of the Website. When signing in to your account on the Website, your username will be recorded in a cookie on your computer’s hard drive. [Where you have selected the automatic sign-in facility, your password will also be recorded in a cookie.] To maintain security, usernames, passwords and other account-related data stored in cookies is encrypted.

We may allow third parties to display advertisements or links on the Website. These companies may use cookies and other tracking technologies to collect information about users who view or click their advertisements or links. The collection of this information enables the third parties to determine the effectiveness of their advertisements and links. We do not provide any personal information to these third parties, but they may collect information about where you saw and/or clicked on the advertisements or links they deliver. The collection and use of that information is subject to the third party’s privacy policy. We are not responsible for the data policies, content or security of other websites that may be accessed by you through the Website.

4. How we protect your information

The internet is not a secure medium and no system can be considered 100% secure. We endeavour to take all reasonable steps to protect your data by taking all appropriate physical, electronic, and other security measures to help safeguard personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, we do not guarantee that these efforts will completely protect your information, and we accept no liability for compromise of user information in the event of a breach. In the unlikely event a security breach should occur, we would endeavour to react as quickly as possible to remedy the problem. We will endeavour to notify you in accordance with applicable law in the event that the security of your personal information is breached or compromised. By registering on the Website for the Service, you hereby affirmatively consent to receiving our notification regarding any breach or compromise, or suspected breach or compromise, of the security of your personal information, by email or postal mail, as we deem appropriate, and as required by law.

We will take reasonable steps to destroy, or arrange for the destruction of, a customer’s records within our custody or control containing personal information which is no longer to be retained by us, by (1) shredding, (2) erasing, or (3) otherwise modifying the personal information in such records to make it unreadable or undecipherable through any means.

Please note that we cannot control who reads your postings or what they do with the information you provide via the Website and Service. We therefore encourage you to use caution in posting and disclosing personal information.

We urge you to keep your username, password, and other account access information in a safe place and not to divulge it to anyone. Also, remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or an internet cafe.

5. Updating your information

It is each Member’s responsibility to keep his or her information up to date and current at all times. If your information is not up to date or current, we may not be able to process your requests or notices effectively. If your payment and billing information is not up to date or current, your account and membership and your access to the Service may be interrupted, suspended or terminated as a result of our not being able to bill and collect payment for your use of the Service. To update your personal information (e.g., your e-mail address, mailing address, billing information) or your profile information, you may (1) log into your account on the Website, click on Login and follow the instructions, (2) send your request in writing via email to customerservice@loveincolours.com, or (3) send your request in writing via postal mail to LOVE IN COLOURS LIMITED, 7/9 THE AVENUE, EASTBOURNE, EAST SUSSEX, BN21 3YA.

6. Notice to California Residents – Your California Privacy Rights

Effective January 1, 2005, California Civil Code Section 1798.83 requires that, if a business has an established business relationship with a California resident and has within the immediately preceding calendar year shared such resident’s personal information with any third party for such third party’s direct marketing purposes, then the business must disclose such information-sharing to the resident upon request, including what personal information was shared, and with whom it was shared. However, a business is deemed in compliance with the foregoing if: (1) it has a published privacy policy of not sharing a customer’s personal information with third parties for direct marketing purposes without the customer’s consent (either opt-in or opt-out); and (2) it provides the customer upon request with a notice of his/her choice to prevent such sharing and a cost-free means to exercise that choice. As a general matter, consent by “opt-in” means that a business will not share a customer’s personal information with third parties for their direct marketing use, unless the customer affirmatively consents to such sharing. On the other hand, consent by “opt-out” means that a business may share a customer’s personal information with third parties for their direct marketing use, unless the customer expressly disallows or objects to such sharing.

As indicated in Section 2 above, we may share your information with carefully selected third parties whose products or services we believe may be of interest to you, so that they may contact you directly with information and offers about their products or services, UNLESS you opt out of such sharing by sending an e-mail to privacy@loveincolours.com. California customers may request an information-sharing disclosure from us by emailing your request to privacy@loveincolours.com. Please note that, under the law, we are not required to respond to your request more than once in a calendar year, nor are required to respond to any requests that are not sent to the above-designated e-mail address.

7. Children and Minors

The Website and Service is intended for use by persons who are 18 years of age and older. We do not allow persons under the age of 18 to use the Website or Service and will not accept any request or application submitted by an underage person. We do not knowingly collect personal information from persons under the age of 18. If we become aware or suspect that you are under the age of 18, any information you submit will not be retained or used by us (except as necessary for verifying your age or as required by law). No information should be submitted or posted on the Website by underage persons. We urge parents and guardians to spend time online with their children and to participate in and monitor the online activities of their children.

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